General FAQ

What is LIX Pet Care

LIX Pet Care is your trusted source for high-quality pet supplements and dog treats in the Philippines, designed to enhance your pet's health. Our products are veterinarian-approved and tailored to meet the health needs of your beloved pets.

Do you offer discounts or promotions?

Yes! We frequently post special deals and exclusive offers on our social media channels. Follow us on Facebook, Instagram, and TikTok to stay updated on all our latest promotions!

Are your products safe for all pets?

Yes, our pet products are crafted with safety as a priority and are approved by veterinarians. We recommend consulting with your veterinarian before using our supplements, especially if your pet has specific health conditions or dietary restrictions.

How do I contact customer support?

Reach out to us via our Contact Us page or send a direct message through our platform. Our support team is here to assist you with any queries about our pet supplements and dog treats. Customer service hours are Monday to Friday 9AM to 5PM.

Do you have a physical store?

We are primarily an online store, making it easy for you to purchase pet supplements directly from the comfort of your home. All orders are promptly shipped to ensure your pet's needs are met without delay.

Is LIX Pet Care available on Shopee?

Yes, LIX Pet Care products are conveniently available on Shopee! Shop our range of high-quality pet supplements at our official store: LIX Pet Care on Shopee

Is LIX Pet Care available on Lazada?

Absolutely! Discover the full selection of LIX Pet Care's high-quality pet supplements at our official Lazada store: LIX Pet Care on Lazada. Shop with us to ensure your pets receive the best care delivered directly to your door.

Product FAQ

Can the 22-in-1 Multivitamins + Minerals Dog Treats replace my pet's regular supplements?

Our 22-in-1 Multivitamins + Minerals Dog Treats are formulated to boost immunity and digestion in dogs. While they provide comprehensive nutritional benefits, they should complement, not replace, your pet’s regular diet based on their specific health needs.

Are the Skin & Fur Dog Treats effective for all breeds?

Absolutely! Our Skin & Fur Dog Treats are ideal for dogs suffering from itchy skin and to promote a shiny coat. They are suitable for all breeds and are a perfect addition to your pet’s health regimen.

What benefits do the Tear Stains Away Dog Treats offer?

Our Tear Stains Away Dog Treats are specially designed to support natural eye health in pets. They help keep tear stains at bay while ensuring your pet’s eyes remain clean and healthy.

What are the key components used in LIX Pet Care's supplements?

Our supplements are made from high-quality components, focusing on your pet's health and safety. For detailed ingredient information, please visit the specific product pages.

Are artificial ingredients used in any of LIX Pet Care products?

LIX Pet Care products are carefully formulated to avoid the use of artificial preservatives, colors, or flavorings. Our supplements are free from grains, corn, soy, sugar, hormones, and antibiotics, ensuring a focus on quality and your pet's health.

Is it appropriate to use these supplements for older pets?

Our products are crafted to benefit pets of all ages, including the elderly. We do suggest a vet consultation to tailor the supplements to your older pet's health requirements.

At what age can my young pets start taking these supplements?

Puppies and kittens can start enjoying our supplements from the age of 4 months. For specific breed or health-related advice, it’s best to consult with a veterinarian.

After opening, how long do the supplements remain fresh?

Our products are designed to maintain freshness for up to 2 years after opening when stored in a cool, dry place. To ensure optimal freshness, we recommend resealing the jar tightly after each use.

What’s the best way to introduce my pet to LIX Pet Care supplements?

Begin with a smaller than recommended dose and gradually increase to the full suggested dosage over several days, watching how your pet adjusts.

What pricing options are available for LIX Pet Care's range?

We offer competitive pricing on our products to make quality health care accessible. For pricing details, check out our products here: 22-in-1 Multivitamins + Minerals Dog Treats, Skin & Fur Dog Treats, Tear Stains Away Dog Treats, Fresh Breath Water Additive, 4-in-1 Wild Salmon Oil.

Safety FAQs

Are your products safe for all pets?

Yes, our pet products are crafted with safety as a priority and are approved by veterinarians. We recommend consulting with your veterinarian before using our supplements, especially if your pet has specific health conditions or dietary restrictions.

What steps does LIX Pet Care take to guarantee the safety of its products?

Product safety is our priority. Each item in our range is created under stringent standards and vet-approved to ensure your pet’s safety and health.

What is the origin of LIX Pet Care’s manufacturing?

Our products are manufactured in top-notch facilities that adhere to strict international pet safety standards.

Feeding Guide

How should I introduce new supplements to my pet's diet?

Introducing new pet products like our dog treats or liquid supplements should be done gradually. Start with a smaller dose than recommended and observe your pet’s response before fully integrating it into their daily routine.

How can I find the correct supplement dosage for my pet?

Determining the right dosage for your pet is crucial for their health. The daily serving size varies depending on your dog’s weight:

  • Up to 10 lbs: 1 soft chew
  • 11-39 lbs: 2 soft chews
  • 40-79 lbs: 3 soft chews
  • 80 lbs or more: 4 soft chews

Begin with half the recommended amount and gradually increase to the full serving, splitting it between morning and evening to aid digestion. Always refer to our detailed feeding instructions on the product packaging or our website for more information.

What are some effective ways to feed my pet LIX Pet Care supplements?

We recommend dividing the daily dose into morning and evening servings to facilitate better digestion and ensure nutrient effectiveness.

How can I assess whether my pet enjoys the LIX Pet Care products?

Watch for signs of excitement or eagerness when introducing our supplements. If your pet is hesitant, mix the supplements with their favorite food to increase appeal.

What if my pet is not keen on the new supplement flavor?

Mix the supplement with a bit of their favorite treat or food to help them get used to the new taste. Persistence is key!

Order Related FAQs

Am I able to modify my order after it has been submitted?

If you need to change your order, please contact our customer support immediately. Note that changes can only be made before the order is dispatched.

What steps are involved in placing an order with LIX Pet Care?

Ordering is straightforward: select your products, add them to your cart, and proceed to checkout. If you need any help, our customer service is here to assist.

Shipping FAQs

What shipping methods are available?

We offer a variety of shipping options to suit your needs, including same-day delivery, next-day delivery, and nationwide delivery to ensure your products arrive promptly and safely.

What should I do if there's a delay with my delivery?

If you experience a delay, please get in touch with our customer service for detailed tracking and status updates.

What is the typical delivery timeframe for orders?
  • Same-day delivery: Delivered within hours, traffic and weather permitting.
  • Next-day delivery: Delivered the following day. Please keep your contact line open for updates from our courier.
  • Nationwide delivery: Typically takes 3-5 days, depending on the courier’s delivery route.
Is free shipping available on orders?

Yes, we offer free shipping for orders over 1000 pesos, making it easier and more affordable to care for your pets.

Looking for the right products to support your pet's health and wellness?

Explore our specialized collections of Dog Treats and Liquid Supplements.

See All Products

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@lixpetcare.ph

Other inquiries? Let's chat.

If you have specific questions or need assistance, please reach out to us at the appropriate email address below to ensure your inquiry is handled efficiently:

For billing, payments, or other financial matters, please email us at finance@lixpetcare.ph.

For marketing collaborations or partnership opportunities, contact us at marketing@lixpetcare.ph.

For wholesale inquiries or reseller information, please email us at sales@lixpetcare.ph.

We look forward to assisting you and ensuring your pets receive the best care possible!